At IMBD Agency, we believe that a strong beginning leads to strong results. The first month of your journey with us is the Onboarding Month, which is critical for laying the foundation for your long-term success in Virtual Social Media Marketing (VSMM).
This period involves setting up access, understanding your brand deeply, collecting essential materials, and building a strategic roadmap tailored to your needs.
1st Week: Setup & Kickoff
Team Introduction & WhatsApp Group:
We’ll introduce you to your project team and create a dedicated WhatsApp group for quick, effective communication.
Platform Access Setup:
You’ll be asked to grant us the required access (e.g. Facebook Page, Business Manager, Ad Manager, YouTube, etc.).
File & Asset Collection:
We’ll collect brand essentials—logo, previous content, brand guidelines, and relevant references.
Initial Deliverables Planning:
Based on early access and brand input, we start outlining your first creative outputs.
2nd Week: Deep Dive & Planning
Kick-off Strategy Meeting:
We’ll conduct a session to understand your goals, expectations, audience, and key challenges.
Strategic Research & Planning Begins:
Our team begins market research, content calendar planning, and campaign strategy development.
Access & Asset Finalization:
Any remaining platform access or file collection will be completed to ensure full readiness.
3rd Week: Strategy Alignment & Production
Content Calendar Finalization:
Strategy and content ideas are shaped into a practical calendar aligned with your brand and goals.
Creative Development:
Our team begins producing and refining initial content and visuals for your campaigns.
4th Week: Review & Launch Prep
Deliverables & Execution Prep:
We continue final creative work, and if applicable, share previews. Full execution begins after onboarding.
| Actions | 1st Week | 2nd Week | 3rd Week | 4th Week |
|---|---|---|---|---|
| WhatsApp Group & Team Introduction | ✅ | |||
| Platform Access (Facebook page, BM, Ad manager, YouTube, etc.) | ✅ | ✅ | ||
| Required Files Sharing (Logo, Brand Guidelines, Previous Content, etc.) | ✅ | ✅ | ||
| Kick-off Meeting (Goals, Targets, Challenges, Expectations) | ✅ | ✅ | ||
| R&D & Strategy Calendar (Research, Planning, Feedback Loops) | ✅ | ✅ | ||
| Deliverables & Others (Creative Work) | ✅ | ✅ | ✅ | 🔁 (Continues into next month) |
This onboarding process applies only to the first month of service under the VSMM plan.
Timely responses, access, and file sharing from your side are essential to stay on schedule and deliver the highest-quality work.
Delays in onboarding may affect deliverable timelines and performance outcomes.
At IMBD Agency Ltd., we cherish our professional partnership and strive to maintain a dedicated team to serve you best. To ensure clarity and uphold our standards, we kindly request your adherence to the following policy regarding interactions with our employees:
No External Offers: Please refrain from proposing job opportunities, side projects, or out-of-office deals to our current employees.
Contractual Obligations: All employees are bound by agreements prohibiting such engagements, ensuring their full commitment to IMBD Agency Ltd.
Consequences of Violation: Any breach of this policy by an employee may lead to immediate termination and financial penalties.
Contact for Clarification: For any questions, please reach out to your assigned VSMM manager or our business development team.
We greatly appreciate your cooperation in maintaining a professional environment, allowing us to deliver exceptional results for your business. Thank you for your understanding and continued partnership.
At IMBD Agency Ltd., we are committed to delivering exceptional Virtual Social Media Marketing (VSMM) services that align with your brand goals. While we prioritize client satisfaction, our refund policy is designed to ensure fairness and clarity in rare cases where a refund is requested.
Refunds are considered only in exceptional situations, such as confirmed deviations from the agreed-upon service deliverables. Requests must be made in writing within the first 15 days of the service month.
In significant matters including refunds, onboarding issues, or delivery disputes, official communication via email with detailed breakdowns may be required to maintain proper documentation and resolution integrity.
If a refund is approved, the amount will be calculated based on the following:
Deliverables already prepared or in progress—regardless of publication status—will be considered in the refund calculation.
The following are non-refundable:
Deliverables already completed or under development.
If a project has not been formally closed with mutual acknowledgment, and the project status remains undetermined, it is assumed that your dedicated manager’s slot remains active. In such cases:
We encourage timely communication to avoid unintended billing or resource allocation.
Clients may choose to:
Pending deliverables will be finalized and shared before service deactivation, where applicable.
In case of any concern, clients are encouraged to reach out to the assigned Team Lead or escalate to Company Management for swift and professional handling. We are committed to resolving matters responsibly with transparency and accountability.
For clarification or further assistance regarding this policy, please connect with your assigned VSMM team lead or our management team during office hours.
– Authority
IMBD Agency Ltd.